Support
Write to us at support@fixelim.com with questions or suggestions. For requests about your personal data: privacy@fixelim.com.
How do I delete my account?
- In the app, tap Profile → Privacy & security → Delete my account.
- Confirm with your password.
If you can't sign in, email privacy@fixelim.com from your account's email address and ask us to delete your account; we will delete it for you.
What is deleted and what stays:
- Your email address and password are deleted at once; your name is shortened to your initials.
- Your repairs disappear from the app at once; the content of the conversations is permanently deleted after 30 days.
- Your forum posts and comments stay, shown only with your initials (A*** Y*****). You can delete any of them first from My posts.
- The time you accepted the risk notice and the record of repairs stopped for safety reasons are kept as a legal record. Details: Privacy Policy.
Frequently asked questions
How do I delete a repair?
In Profile → My repairs, touch and hold the repair and choose Delete. It disappears from your history; the content of the conversation is permanently deleted after 30 days. A guide you shared on the forum from this repair stays there; you can delete it from My posts.
I forgot my password
On the sign-in screen, tap Forgot password and enter your account's email address. We send you a 6-digit code; if it doesn't arrive, check your spam folder.
Fixelim gave a wrong or dangerous step
Don't carry out a step you're unsure about. Every step has an “Emergency” button. Fixelim uses AI and can make mistakes; call a professional for risky jobs. Tell us what happened at support@fixelim.com and we will look into it.
I saw inappropriate content on the forum
Tap Report on the post or comment; you won't see it again. To stop seeing anything from a person, choose Block this person; they are not notified.
How is my name shown on the forum?
With your full name or only your initials; you choose this in Profile. Your email address is never shown.